Frequently Asked Questions (FAQ)

Orders & Purchases

How do I place an order?
Browse our collection, select your frames and lenses, then proceed to checkout. You’ll receive an order confirmation via email.

Can I modify or cancel my order?
Changes must be made within 1 hour of purchase. Once processed, orders cannot be modified.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and select Buy Now, Pay Later services.

Prescription Lenses

How do I submit my prescription?
Upload a clear photo during checkout or enter details manually. Prescriptions must be valid and unexpired.

What lens options are available?
Choose from:

  • Single vision
  • Progressive/bifocal
  • Blue light blocking
  • Transitions® photochromic

Do you verify prescriptions?
Yes, we confirm all prescriptions with your eye care provider. Delays may occur if verification is needed.

Shipping & Delivery

How long does shipping take?

  • Standard: 7–10 business days
  • Express: 3–5 business days (additional fee)

Can I track my order?
Yes, tracking is provided via email once your order ships.

Do you ship internationally?
Currently, we only ship within the United States.

Returns & Exchanges

What’s your return policy?

  • Unworn glasses may be returned within 30 days
  • Prescription lenses are non-returnable unless defective
  • Original packaging must be included

How do I return my order?
Initiate a return through your account or contact customer support for a prepaid label.

When will I receive my refund?
Refunds process within 5–7 business days after we receive your return.

Frames & Fit

How do I choose the right frame size?
Use our virtual try-on tool or check measurements in the product details.

What if my glasses don’t fit?
We offer free adjustments—visit any local optician or contact us for assistance.

Do you offer repairs?
Limited warranties cover manufacturer defects. Contact us for repair options.

Warranty & Care

What’s covered under warranty?

  • Frame defects: 1 year
  • Lens scratches: 90 days

How should I clean my glasses?
Use a microfiber cloth and lens cleaner—avoid paper towels or household cleaners.

Technical Support

The virtual try-on isn’t working.
Ensure your camera permissions are enabled and try using Chrome or Safari.

My prescription isn’t uploading.
Check file format (JPEG/PNG) and clarity. Alternatively, enter details manually.

More Questions?

Visit our [Help Center] for additional support.